At Master Lock, the health and safety of our associates is always a priority. During this rapidly evolving time, we’re taking the necessary precautions to help reduce the spread of COVID-19 in our communities and our facilities while continuing to meet our customers’ needs. For the latest information and resources regarding COVID-19, please visit the World Health Organization website.

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Warranty Information FAQs

Q: What is the product warranty?

A:

See warranty information.

Q: What is your Lifetime After-Fire Replacement Guarantee for all fire resistant products?

A:

After a fire the outside of the Master Lock fire resistant safe/chest will be destroyed: the outside melts, burns up, and seals the safe shut and keeps the inside unharmed. If your Master Lock fire resistant safe product is damaged by fire at any time, Master Lock will ship a replacement free of charge.

Please send a request to safes@masterlock.eu with a photo of the burnt item and join a copy of the insurance claim. Master Lock will dispatch a new item directly to you, free of charge.