At Master Lock, the health and safety of our associates is always a priority. During this rapidly evolving time, we’re taking the necessary precautions to help reduce the spread of COVID-19 in our communities and our facilities while continuing to meet our customers’ needs. For the latest information and resources regarding COVID-19, please visit the World Health Organization website.

Warranty Information FAQs

Q: What is the product warranty?

Q: I have Master Lock door hardware that was purchased prior to 2004 that requires warranty services. What should I do?

A:

The phone number for warranty claims on door hardware produced prior to 2004 is 1-800-308-9244.