Model No. LTW123GTC

Frequently Asked Questions

• How do I register my product?

  Q: How do I register my product?

  A:

  You can register your product here.

• The door to my Fire and Water Resistant Safes sticks - how do I get it open?

  Q: The door to my Fire and Water Resistant Safes sticks - how do I get it open?

  A:

  If you own a Fire and Water Resistant Safe, it is not unusual to find that your safe door “sticks”.
  
  This is due to the special gasket associated with the water protection feature. In order to offer the level of water protection desired, our door seal must be very tight. You can also hold the handle up while inputting the code or dialing the combination and then pull down on the handle. It may also be necessary to apply pressure to the upper left-hand top corner of the door when you first begin using your water-resistant safe.
  
  You should soon become familiar with the feel of these specially designed units, and better understand the exact pressure necessary to open the unit with the safe handle.

• What is the UL Classified fire protection?

  Q: What is the UL Classified fire protection?

  A:

  The 1/2 hour UL classification indicates that the interior of the unit will remain at or below 177°C (350°F) when exposed to fire at temperatures of 843°C (1550°F) for 30 minutes.
  
  The 1-hour UL classification indicates that the interior of the unit will remain below 177°C (350°F) when exposed to fire at temperatures of 927°C (1700°F) for 1 hour.
  
  The 2-hours UL classification indicates that the interior of the unit will remain below 177°C (350°F) when exposed to fire at temperatures of 1010°C (1850°F) for 2 hours.
  
  It should be noted that fires usually travel through a structure, and that the average house fire ranges in temperatures of 482°C (900°F) to 649°C (1200°F), for approximately 20 minutes.